Knowledge at your fingertips: Introducing our new support site

This may be old news to some, but I wanted to make sure to spread the word far and wide in case you haven’t seen the messaging yet. We recently launched a new support site to provide self-service support options as you go through the recruitment process for internships and programs. The site is still in its infancy, but over time it will grow significantly in terms of content and functionality. Aside from the support articles we’re posting to help you solve common questions and issues without having to wait for a response from our team, we also are moving our communication and support into this site.

What does this mean for you? 

For one, like I mentioned, you will be able to find answers to the most commonly asked questions without having to write us and wait for a response. 

With the new system, we’re going to be phasing out our email address in favor of the web form as the way to contact our team. Why? In order to allow us to route your message to the right person or team much faster and gather the necessary information related to your request without a lot of back-and-forth through email. We’re only a week or two into this new system, but we’re already seeing some awesome benefits on our side, and you’ll start seeing those benefits on your side soon, too! Faster responses, a self-service help desk, and if you choose to create an account on the site (totally optional – we know we already make you log in to a bunch of other sites), you’ll get a dashboard of all your open messages to our team and the current status of each. 

You’ll also get a small survey about a day after we respond to your message so that you can let us know how we did. We’ll be using the survey results and several other data points to continually learn and improve. 

What do I need to do? 

When you visit the site, feel free to look around at the articles and search for topics that are posted in order to see if we’ve already answered your question. If it’s a common question, we may already have posted the information, but if not, you can send us a message right on the site!

At the top of the page, you’ll see a link to submit a request. Just click on that link and choose an option to let us know the type of question you’re asking. Once you’ve done that, fill in the requested information and our team will review and get back to you as soon as possible.  

Gone are the days of trying to remember which email address to use when sending a question! Recruiting, Housing, DORMS, and Education are all working in the same system, and the way you fill out the request form will determine who gets your question. This goes a long way to helping us answer your questions faster! Your searches, article votes, and questions to our team will help us shape this site over time. 

A small favor to ask… 

One small favor I’d like to ask of everyone: Whenever possible, please try to use the support site to send a request to our team. If you need to open a request to us, just click the “Submit a Request” button at the top of the page. Our email address is still active for now as we transition over the next several months to this support system, but our team gets no benefit from the new system for requests that are sent through email, which also means you aren’t getting any benefits of a speedier response. 

Please do not email and submit a request through the site. They end up at the same place at the end of the day. Emails just don’t get the benefits of the system and therefore make it through the process much slower. 

Ready to check out the site? Head over to  support.disneyprograms.com  to take a look! 

 

Kirk
KirkDisney College Program Recruiting
September 6th, 2018|Categories: Disney College Program, General Information|Tags: , , , , , |Comments Off on Knowledge at your fingertips: Introducing our new support site