If College or International Program participants on the East Coast have questions about the living component of their program, they are referred to Housing. But what is “Housing?” Did you know that Housing is actually comprised of several different teams, all with the same goal of ensuring our participants have an unforgettable and seamless program experience? Although we share a common goal, the responsibilities each team has are very different.
This post is the fourth in a series that will highlight each team within Housing so you know how you can best direct your inquiries and become more familiar with the friendly faces that are here to assist you.
The cast members at the Disney Service Center can play a significant role in your East Coast Housing experience. From the moment you check-in to your program to your final “see you real soon!” the service center team, located at each front desk of all four apartment complexes, is here to assist with any questions you have about your Disney College or International Program. I sat down with Nathan, one of the Housing Service Center specialists at Patterson Court, who told me how he goes above-and-beyond for our participants:
What does a typical day for you look like?
Most of my days are spent assisting our College and International Program participants with any questions they have about the living, learning, and earning component of their program. Typically, I answer questions about Disney and Housing policies, roommate relations, the Program Guide and our Housing community codes.
In what ways do you assist or interact with our participants?
If participants have questions about their program, I assist them in-person at the Patterson Court Service Center, or they are welcome to call us or send us an email, as well. If they have a question or concern and the Service Center isn’t open, each Housing complex has Security available 24/7 who can assist them with more urgent needs.
What is your favorite part about your role?
I really enjoy interacting with our participants and hearing how much they love their roles and their Disney experience in general. Additionally, I enjoy sharing my Disney journey with participants, especially some of things I wish I would have done differently. For example, I always encourage our participants to finish college. Many of our participants love their experience and are eager to stay with our company, but I always stress how important it is to have a college degree first.
What is the most challenging aspect about your role?
Part of my role is enforcing our Housing community codes, which means I can’t always give an answer to participants that will make them happy. The purpose of our community codes is to keep our participants safe while they live with us, so it’s important that we make sure everyone adheres to them.
What has surprised you most about your role?
I didn’t expect that I would be able to make a difference in a participant’s Disney career. Participants come to us for advice on how they can further their career with our company, and in my current role, I’m able to give advice on professional development like how to set up a meet-and-greet, create a résumé, and interview well. I love being able to share this information with participants and then being able to hear about their successes afterwards.
Nathan is just one of the many cast members at the Disney Service Center who is eager to assist with your Housing needs. The next time you visit your service center, strike up a conversation with one of these friendly cast members. You never know what you might learn!